Return and Exchange Policy

You can return or exchange your newly purchased product within 14 days from the date of purchase or the date of delivery, provided it is unused and in its original condition, with the original invoice/electronic receipt, and according to the following terms and conditions:

Online Return Policy

Return & Exchange Policy

Return and exchange are accepted for all products (except CDs, code cards, and inks).
The original box, information booklet, and all other accessories must be returned, along with any gifts, gift cards, or offers included with the purchased product.
The return or exchange of the product is accepted after deducting 30% of its value.
The original box (without damage), information booklet, and all other accessories must be returned, along with any gifts, gift cards, or offers included with the purchased product.

Payment Refund Duration and Method:

If you received your product(s) from our delivery team, please contact us.
Refunds will be processed using the same payment method used for the purchase.
Credit card refunds might take 7 to 14 working days to be processed, depending on the customer's bank.

Excluded Products:

We apologize, but returns or exchanges are not accepted for the following cases:

The product has been used.
The product has been installed.
Products that are broken or defective due to misuse (e.g., fractures, scratches, misuse) will be assessed by our team.
Personal care products.
Games and computer software.
Inks and printing papers.
AS IS products.